Refund and Returns Policy

We want you to be happy with your order. If something is wrong with your parcel, please follow the rules below so we can help you fast.

The 24 hour rule

You must complain within 24 hours of delivery. This rule is strict. We cannot accept any complaint after 24 hours.

Parcel opening video

You must make a video while opening your parcel. Start the video before you open the parcel. Show the parcel, the product and any damage clearly in the video. Without an opening video, we cannot accept your complaint. No video means no return and no replacement.

What qualifies for return or replacement

Wrong item sent. Damaged item. Defective item. Missing item in your parcel.

What does not qualify

Items damaged by misuse after delivery. Complaints without an opening video. Complaints after 24 hours of delivery.

How to complain

Contact us on WhatsApp at +92 327 0513524 within 24 hours of delivery. Share your order number, clear photos and your parcel opening video. Our team will check your complaint and confirm the next step.

Return and refund process

If we approve your complaint, we will arrange a return or send a replacement. Please keep the item in its original packaging. If the mistake is ours, we cover the return delivery. After we receive and check the returned item, we will send your refund to your bank account or mobile wallet, or dispatch your replacement.

Contact us

For any return or replacement question, message us on WhatsApp at +92 327 0513524. Our hours are Monday to Saturday, 9 AM to 6 PM.

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