Refund Policy

1. Eligibility for Refund

We offer refunds only under the following conditions:

• You received a damaged, defective, or wrong item.

• You must notify us within 3 days of receiving the product.

• The product must be unused, in its original packaging, and with the receipt or proof of purchase.

2. Non-Refundable Items

Refunds will not be offered in the following cases:

• Product damaged due to customer misuse

• Change of mind after purchase

• Used or tampered items

• Items on sale or discount

3. How to Request a Refund

To request a refund:

• Contact us at zenixstore87@gmail.com or call +92 327 0513524

• Provide your order number, a brief reason for refund, and photos (if the item is defective or incorrect)

• We’ll verify your request and respond within 2 business days

4. Refund Processing

• If approved, refunds will be processed via bank transfer, JazzCash, or EasyPaisa

• Refunds are issued within 7 business days after we receive and inspect the returned item

• Shipping costs are non-refundable unless the fault is from our side (e.g., wrong or damaged item)

5. Return Shipping

• You are responsible for the return shipping cost unless the item sent was incorrect or defective

• Send returns to:
  📍 Return Address: Kohinoor, Faisalabad, Pakistan
  (We will confirm the exact return process after approving your refund request)

6. Exchange Option

If you'd prefer an exchange instead of a refund, we can arrange a replacement (subject to product availability).

7. Need Help?

📧 Email: zenixstore87@gmail.com
📞 Phone: +92 327 0513524
📍 Address: Kohinoor, Faisalabad, Pakistan